Shipping policy
Shipping Policy
🚚 Shipping & Payment Information – trydetectly
💳 Payment Your credit card will be charged at the end of the checkout process. Refunds for orders canceled due to stock issues will be processed within 5 business days.
🚚 Shipping Information All orders are shipped from our warehouses in China. To ensure the fastest possible service, we aim to prepare and dispatch your order on the same day it is placed, whenever possible.
⏱️ Delivery Times In-stock items: Shipped by our partnered couriers within 7–14 business days after order confirmation. Special items (longer processing): For certain specialty products, delivery may take 14–20 business days.
⌛ Possible Delays In rare cases, delivery may be delayed due to customs clearance procedures or flight delays and logistical issues. In such cases, delivery may take up to 20 business days. We appreciate your patience and understanding.
📦 Order Tracking Once your order has been shipped, you'll receive tracking information via email. You can check the status of your shipment at any time.
At trydetectly, we are committed to fast, transparent, and reliable delivery.
❗ Delivery Issues If there's a problem with your payment, you will be notified via email. Please make sure your email address is accurate to receive all order updates and shipping notifications.
📮 Damaged Packages Please inspect your package at the time of delivery. If the package is visibly damaged:
- Do not accept the parcel
- Report it immediately to the delivery courier
- Send the damage report to info@trydetectly.com so we can assist you as quickly as possible
📬 Contact Us For any questions or support, please contact us:
Company Name: trydetectly Email: info@trydetectly.com